Primary Care Support England (PCSE)

Primary Care Support England (PCSE), also known as Capita, have been responsible for the delivery of NHS England's primary care support services since September 2015.

GPs and LMCs identified serious issues with the service from the outset, with patient safety, GP workload and GP finances being affected. Talks between the BMA, NHS England and PCSE began in a bid to raise these issues, to act quickly to resolve them and to give GPs and their practices confidence in the services PCSE provide. However, services are still falling short of what is acceptable.

The BMA’s PCSE webpage has recently been updated and now includes a briefing which covers the background, an overview of issues and some advice/resources which may assist practices. Please click here to access the page.

The PCSE website includes guidance and information including:

• how to access your primary care support service
• a frequently asked questions section
• information about its future plans
• GP Bulletins

Please contact YORLMC’s Corporate Affairs Team in case of need or in the event of difficulty

April 2018