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PCSE Update

YORLMC continues to share the concerns that practices are expressing at the level of service that is being provided by PCSE.

The GPC continues to meet with NHS England and Capita to highlight the ongoing issues, and some progress has been made following lobbying. However, services still fall short of what is acceptable and there is still an urgent need to resolve these issues in order to give practices and locum GPs confidence in the service. The GPC and YORLMC believe practices and individuals that have suffered losses as a result of these issues should be compensated. In recognition of the additional administrative burden on practices, a goodwill payment of £250 payment per practice is being made by NHS England and this should have been paid to practices by 30 June 2017. This payment should not prohibit those who have suffered a demonstrable loss from being recompensed. Practices or individuals who can provide evidence of the financial loss they have incurred as a result of Capita's failures can contact NHS England to make a claim.

The GPC has produced a PCSE claims guidance available on line here

The GPC has also updated its guidance Bringing a claim to the small claims court and this can be accessed here

Capita has introduced new service line email address to direct queries/questions:

Practices may be aware that Capita are signatories to the Prompt Payment Code issued by the Department for Business, Energy and Industrial Strategy which states:

Additionally, signatories undertake to pay suppliers within a maximum of 60 days (in line with late payment legislation requirements), to work towards adopting 30 days as the norm, and to avoid any practices that adversely affect the supply chain

It is possible to challenge the status of a signatory via the following link

The PCSE website includes guidance and information including:

Please contact YORLMCs Corporate Affairs Team in case of need or in the event of difficulty

The voice for NHS GPs and Practice Teams across North Yorkshire, the City of York, Bradford, Airedale, Wharfedale & Craven districts.